Why is my HiYo toolbar empty?

Although HiYo works with Flash 9, you may encounter a problem when using Flash Version 9.0.115.0.
To solve this problem, please download the latest Flash player.
If you wish to know your Flash version, please click on the following link:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Why can’t I see all the options in my HiYo toolbar?

If you can’t see all the options in your HiYo toolbar, increase (or maximize) the width of your conversation window
until the toolbar is completely visible.

Why can’t I see the ‘Send’ button in my conversation window?

Please note that the ‘Send’ button is a MSN or Yahoo! Messenger option,
not a HiYo option. The ‘Send’ button is not available in Windows Live Messenger 9.
For further information, please contact the MSN or Yahoo! Messenger Support Team.

Why can't I see my HiYo toolbar after the installation process has been completed?

Does HiYo work with all versions of MSN or Yahoo! Messenger?

HiYo is compatible with the following versions of Windows Live Messenger:

• 8.1
• 8.5
• 9.0

HiYo is compatible with the following versions of Yahoo! Messenger:

• 8.1
• 9.0

Is HiYo Macintosh/Linux compatible?

HiYo does not support Macintosh/Linux computers at this time.

Is HiYo free?

Yes!! You can download and use HiYo 100% free of charge for an unlimited amount of time.
The free HiYo download is not a demo or a trial version – you can use and enjoy it for as long as you wish.

Is HiYo compatible with other instant messaging programs?

At the moment, is compatible with Windows Live Messenger and Yahoo! Messenger.
We are currently in the process of making HiYo compatible with other instant messaging programs, such as AIM, etc.

Can I download HiYo in my language?

At the moment, HiYo’s interface can be downloaded in English only. We assure you that HiYo will support additional
languages by the end of May 2009.

How can I contact you with my new ideas for HiYo?

To send us your feedback, simply click on the ‘Feedback’ link in the HiYo toolbar (marked in red) and fill in the form.

You can also send your feedback via the HiYo website by following the steps listed below:

1. Click on the ‘Support’ link at www.HiYo.com.

2. Press the ‘Click here to send us your feedback!’ button (marked in green) and fill in the form.

   

We look forward to receiving your suggestions.

I have a technical problem - How can I get assistance?

To get assistance with technical problems, please follow these simple steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘Support’ link (marked in red).
3. Please fill in the form and we will be sure to get back to you as soon as possible!

You can also request assistance with technical problems via the HiYo website by following the steps listed below:

1. Click on the ‘Support’ link at www.HiYo.com (marked in blue).
2. Please fill in the form and we will be sure to get back to you as soon as possible!

Can I install HiYo if I have other MSN or Yahoo! Messenger add-ons?

At the moment, HiYo is not fully compatible with other add-ons.

Using two add-ons at the same time can cause problems when using HiYo.

To fully enjoy HiYo, please uninstall any other add-ons from your MSN or Yahoo! Messenger by following the steps below:

1. Go to the ‘Start’ menu (marked in red) at the bottom left hand side of your screen and select the ‘Control Panel’ option (marked in blue).
2. Double click on the ‘Add or Remove Programs’ option (marked in green).
3. In the window that opens, select the add-ons you would like to remove and click the ‘Change/Remove’ button.

How can I see if I have the latest version of HiYo installed?

To find out which version of HiYo you have installed, follow these steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘Settings’ link (marked in red).
3. To make sure you’re automatically updated with the latest HiYo version available, check the box next to the ‘Update HiYo automatically’ option (marked in blue). Click ‘OK’.

How can I invite a friend to use HiYo?

When you send HiYo content to a friend that doesn’t have HiYo installed, your friend will receive a link showing him/her how to get HiYo.

Feel free to spread the word about HiYo to your friends and contacts – it’s fun, easy and free!

How can I remove HiYo?

To remove HiYo from your MSN or Yahoo! Messenger, follow these steps:

1. Go to the ‘Start’ menu (marked in red) at the bottom left hand side of your screen and select the ‘Control Panel’ option (marked in blue).
2. Double click the ‘Add or Remove Programs’ option (marked in green).
3. In the window that opens, select ‘HiYo’ and click the ‘Change/Remove’ button.

Why can't I see my animated Display Picture?

Please note that only users with Windows Live Messenger 2009 can view animated images as their Display Pictures.
Currently, the animated Display Pictures feature is not supported in Yahoo! Messenger.

Why does my friend receive a link to HiYo when I send content, although he/she already has HiYo installed?

HiYo users may receive links to HiYo for any of the following reasons:

1. You are using more than one screen.
2. You are behind a company firewall.
3. You have other MSN or Yahoo! Messenger add-ons installed on your computer.

In addition, HiYo will not work properly if your computer does not have the minimum requirements specified below:

• Intel Pentium III or equivalent processor
• 512MB of RAM
• Microsoft Windows Vista, Windows XP Professional or Home Edition with Service Pack 2
• Adobe Flash Player 9 (9.115)

Why must my friends install HiYo in order to view HiYo content that I send?

Since HiYo content is much more advanced than what MSN or Yahoo! Messenger automatically enables, your friends must install HiYo in order to enjoy it.

Therefore, when you send HiYo messenger content to a friend that doesn’t have HiYo installed, your friend will receive a link showing him/her how to get HiYo.

Feel free to spread the word about HiYo to your friends and contacts – it’s fun, easy and free!

Can I download more fun content to my HiYo?

Currently, there is no additional source from which to download more content to HiYo. However, new content is constantly being added to your HiYo application and automatically downloaded to your MSN or Yahoo! Messenger.

The newest content added to each category (Emoticons, Winks, etc.) can be viewed within your HiYo toolbar, under the 'New' collection.

To preview the newest content available in each category, follow these steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘New’ option (marked in red).
3. Make sure to click the different category icons (Emoticons, Winks, Audibles, etc.) to see the ‘New’ content in each category.

Can I delete unwanted content from my HiYo toolbar?

At the moment, content cannot be deleted from the HiYo toolbar. However, please note that you can add content to your ‘Favorites’ collection and this way view only the content you wish to see.

To add content to your ‘Favorites’ collection, follow the simple steps below:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. Using the mouse, hover over the thumbnail of the content you wish to add to your ‘Favorites’ collection.
3. A chevron will appear at the bottom of the thumbnail (marked in red). Click on it and select the ‘Add to Favorites’ option (marked in blue).

To view only the content in your ‘Favorites’ collection, do the following:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘Favorites’ option (marked in red).

How can I add content to my ‘Favorites’ collection?

To add content to your ‘Favorites’ collection, follow these simple steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. Using the mouse, hover over the thumbnail of the content you wish to add to your ‘Favorites’ collection.
3. A chevron will appear at the bottom of the thumbnail (marked in red). Click on it and select the ‘Add to Favorites’ option (marked in blue).

To view only the content in your ‘Favorites’ collection, do the following:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘Favorites’ option (marked in red).

Why don’t I get the new HiYo content that my friends have?

There are two main reasons why you don’t have your friends’ new HiYo content:

1. You need to log out of MSN or Yahoo! Messenger and then log back in.
2. Your friends may have specific Bonus Packs that you didn’t download.

Please note that you can find the newest content added to each category (Emoticons, Winks, etc.), in the category’s 'New' collection.

To preview the newest content available, follow these steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘New’ option (marked in red).

What is the slideshow option in my HiYo toolbar?

You no longer have to choose between your display pictures! Now you can create a slideshow that changes your display pictures automatically as often as you like (with HiYo pictures or your own pictures).

To create a slideshow, follow the steps below:

1. Click the ‘Select Display Image’ icon (marked in red) in your HiYo toolbar.

   
2. Using the mouse, hover over the thumbnail of the content you wish to add to your ‘My Pictures’ collection.
3. A chevron will appear at the bottom of the thumbnail (marked in red). Click on it and select the ‘Add to My Pictures’ option (marked in blue).

To add your own pictures to the slideshow follow the steps below:

1. Click the ‘Add Pictures’ option (marked in red).
2. Go to the folder where your pictures are saved, and select the pictures you wish to use in your slideshow.
3. Click ‘Open’.

4. To start the slideshow, click the ‘Slideshow’ button (marked in blue) and indicate how often you would like the pictures to switch (marked in green).

What are text shortcuts?

With HiYo, you can create text shortcuts that prompt HiYo Text Effects to appear and replace the word you type in your instant messages.

To enable or disable text shortcuts, follow these steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘Settings’ link (marked in red).
3. To enable or disable text shortcuts, check or uncheck the ‘Enable text shortcuts’ checkbox (marked in blue).
   Click ‘OK’.

What are default shortcuts and how can I use them?

With HiYo shortcuts, you can use emoticons to express your feelings in an immediate, convenient and amusing fashion. The HiYo shortcut automatically suggests an emoticon that’s appropriate for the word you are typing, while you are typing it!

For example, if you type the word ‘Love’ and click the space key on your keyboard, one of a large variety of emoticons (related to love) will replace the emoticon on your HiYo toolbar.

Pressing the ‘Ctrl + Space’ keys on your keyboard will insert the emoticon right after the word you have typed and the next time you type that word, a different emoticon will appear.

How can I use personal shortcuts?

In addition to HiYo’s default shortcuts, you can create your own shortcuts to your most practical emoticons by following the steps below:

1. Click the ‘Emoticons’ icon on your HiYo toolbar.

2. Using the mouse, hover over the thumbnail of the emoticon you wish to create a shortcut to. A chevron will appear at the bottom of the thumbnail (marked in red). Click on it and select the ‘Edit Shortcut’ option (marked in blue).

   
3. In the field that appears below the ‘Edit Shortcut’ option, type the shortcut you wish to have for this specific emoticon and click ‘OK’.

The next time you type this word, the emoticon will appear as a suggestion. Pressing the ‘Enter’ key on your keyboard will send the emoticon.

What is the ‘Content Suggestion’ option?

When typing specific key words, HiYo suggests content that suits the text you are typing; this content is shown on the Emoticons button – the button changes to an emoticon suitable to what you have written.

To enable or disable content suggestions, follow these steps:

1. Open a HiYo dialog window by clicking on any icon in the HiYo toolbar.
2. In the window that opens, click the ‘Settings’ link (marked in red).
3. To enable or disable content suggestions, check or uncheck the ‘Enable content suggestion’ checkbox (marked in blue). Click ‘OK’.

Can I search for specific content in HiYo?

Yes, you can search for specific content by following these simple steps:

1. Open a HiYo dialog window by clicking on an icon in the HiYo toolbar.
2. In the window that opens, type what you are looking for in the ‘Search’ field (marked in red).
3. The related content will immediately appear.